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May 11, 2020

Heroes on the front line: Gloria Batista

Jennifer Miller

A new Coverage series features the voices of doctors and nurses battling the coronavirus in Massachusetts

Jennifer Miller | News Service of Blue Cross Blue Shield of Massachusetts

Around the world, health care providers are on the front line of the battle against the coronavirus.

Many are struggling not only to treat a disease with no known treatment, one to which no human has natural immunity. They are also facing an unprecedented global shortage of the masks, gowns and gloves known as personal protective equipment, due to international manufacturing shortfalls in the face of the pandemic. That equipment is essential to preventing health care workers from getting infected themselves and from passing the virus to patients and to their own family members.

Doctors and nurses and physician assistants and other health care workers sign up to work long hours, nights and weeks, away from their families. But never in our lifetime have they been asked to put their own health and their loved ones’ health at such risk.

At Coverage, we are giving Massachusetts doctors, nurses, PAs and NPs a chance to speak to you, our readers, in their own words. We asked that they share their simplest, most urgent messages as they fight this new virus with no vaccine and no cure, a virus vulnerable only to our common human bravery, ingenuity and compassion.

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Our patients at Boston Hope, who are all COVID-positive, are so grateful they have a place to rest and be taken care of because they don’t have homes of their own to isolate. We’re getting to know them in ways we can't in our outpatient clinics because now there is so much more time to talk and listen. Last night, a large group of us — patients and staff — sang karaoke together. When we sang Sweet Caroline, some people were singing in English, some in Spanish and everyone was cheering everyone else on. It was wonderful.

- Gloria Batista, RN
Site manager at Boston Health Care for the Homeless Program’s medical clinic at Casa Esperanza in Boston. Now working with homeless COVID patients at the Boston Hope field hospital at the Boston Convention and Exhibition Center as a charge nurse.

More in the "Heroes on the front line" series:

Brad Robillard

RN
Brigham and Women's Hospital

Suzanne Cook

RN
Tufts Medical Center

Avital Rech

Nurse manager
Boston Medical Center

Trish Powers

Operating room RN
Brigham and Women’s Hospital

Dr. Michael Kiernan

Cardiologist
Tufts Medical Center

Dr. William Baker

Emergency medicine physician
Boston Medical Center

Are you a health care worker who would like to share your thoughts with Coverage? Contact us.

tags: front line voices coronavirus

A NEWS SERVICE OF

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® ´, TM, SM Registered, Service, and Trade Marks are the property of their respective owners. © 2019 Blue Cross and Blue Shield of Massachusetts, Inc..,

and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

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